The following training courses are available from TBC. Training courses can be conducted on client's site or off site at a time convenient to you. Our training courses are developed from our wide range of experience in engineering and manufacturing environments. They provide realistic and effective toolkits that can be used in the real world. |  |
Course | Suitable For | Course Content | Prerequisites |
Principles of Quality Management (1day)
| Engineers or Engineering Managers from companies looking to set up new or improve existing Quality Management Systems | · Introduction to quality management · Determining products for quality control · Setting quality objectives · Selecting monitoring metrics · Analysis of quality data · Generating controls · Creating procedures · Reporting non-conformance | No prior knowledge required |
Application of ISO 9001 & Auditing (1 day) | Engineers or Engineering Managers from companies looking to apply ISO 9001, to improve company knowledge of ISO 9001 standard and/or train internal auditors | · Review of ISO 9001 standard · Application of standard to company’s Quality Manual* · Effective use of Quality Manual · Reasons for auditing · Conducting effective audits · Supplier auditing *Course can be tailored to business type and include reference to company’s existing Quality Manual. | Knowledge of quality management or attendance of Principles of Quality Management course |
Quality in a Project Environment (1 day) | Project Managers or Project Engineers wanting to apply quality principles to specific engineering projects | · Customer quality expectations · Quality tolerances · Quality responsibilities · Configuration management · Conducting quality reviews · Quality logs | Exposure to the engineering project environment required. Project management experience would be helpful. |
Process Improvement using Value Mapping (2 days) | Any engineer looking for new methods to improve and monitor processes | · Defining waste in processes · Defining value in processes · Methodology for mapping value · Determining root causes of process waste and errors · Writing effective procedures · Defining process quality objectives · Waste tracking · Monitoring improvements in processes | No prior knowledge required |
Project Crisis Management (1 day) | Project Managers or Engineers who often find themselves fire fighting project issues | · Structure and definition of a crisis · Organising a “task force” · Methods for keeping simple effective records · Customer management in crisis situations · Accounting for the emotional factor · Monitoring crisis · Defining crisis resolution | Prior experience of a project crisis would be a benefit |
Customer Management in a Project Environment (1 day) | Project Managers or Engineers in customer facing project roles. Not suitable for sales staff. | · Understanding your customer · Defining and managing expectations · Creating communication routes · Communicating boundaries · Controlling an aggressive customer | No prior knowledge required |
Effective Tools for Project Management (2 days) | Project Managers looking to improve current methods | · Prioritising using time efficiency method · Maintaining communication · Upfront planning · Defining project objectives · Product based planning · Quality planning · Risk Assessment and Management · Determining end points for closing projects | Experience of project management is required |